Refund Policy

• Our refund policy covers the refunds by Dream Websters Infotech Pvt.Ltd. and/or a website owned and managed by Dream Websters Infotech Pvt.Ltd.
• This policy does not have any application for companies which are not owned or controlled by Dream Websters Infotech Pvt.Ltd. or for persons not employed or managed by Dream Websters Infotech Pvt.Ltd.
• Filing a Complaint
• At Dream Websters Infotech Pvt.Ltd., we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.

1. Web / Graphic design/Android/IOS Developments
   • Full refund: In cases where the project has not been started or if the initial design style has not been approved. The Full Refund policy will initiate after receive the upfront payment date and will take 90 Days to refund the amount.
   • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
   • No refunds: If the project has been completed and uploaded on the server.
   • Domain Transfer Charges 1650 INR
2. Logo design / brochure design
   • Full refund: In cases where the project has not been started or if the initial design style has not been approved.
   • Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
   • No refunds: If the project has been completed and uploaded on the server.
3. Web programming
   • Full refund: If the project has not been initiated.
   • There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
   • Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Dream Websters Infotech Pvt. Ltd. taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
4. Digital Marketing
   • Full refund: If the project has not been initiated on time.
   • Partial refund: It will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Dream Websters Infotech Pvt. Ltd. taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
   • No refunds: If the project has been completed and uploaded on the server.

NOTE: Dream Websters Infotech Pvt.Ltd. delivery commitment is subject to:

• A project is not taken to be void unless the agreed upon payments are clear.
• Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Dream Websters Infotech Pvt.Ltd.
• If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Dream Websters Infotech Pvt.Ltd. is not liable to follow its delivery or refund commitments.
• Even after cancellation, if client wants to continue the services as it is, Then Client has to bear the yearly renewal charges as per company policies or have to purchase the source code by providing copyright charges equivalent to the total project cost to Dream Websters Infotech Pvt.Ltd.